About Us

Citizens Advice South Worcestershire is an independent charity operating as part of the Citizens Advice Network. We have two main offices in Malvern Hills and Evesham, and a number of other outreach sites across the district. We are also a member of the Worcestershire Advice Network. See this link for more details:


Every year we help over 6,000 local people resolve their problems by providing information, advice and support.

We can help with Benefits and Pensions, Debt, Money Advice, Housing, Employment, Relationships and Family issues, Community and Home Support, Social Care, Consumer, Energy tariffs and disputes, Immigration and many other issues. If you are not sure whether we can assist you, please do not hesitate to contact us.

Our service is completely free because we believe nobody should feel unable to ask for help because of cost. We keep the service free by raising funds to support the service and via the huge commitment and support of our volunteers.

All the advice we give is independent, confidential and impartial. We value diversity, promote equality and challenge discrimination. We also use our experience of clients’ problems to campaign for improvements in the laws and services that affect everyone.


Citizens Advice South Worcestershire has a complaints handling procedure. Please email enquiries.malvern@citizensadvicesw.org.uk to request a copy of the complaints leaflet, or call 01684 563611 to request a copy or drop in.

Report a hate crime

Citizens Advice South Worcestershire is a Hate Crime Reporting Centre. If you want to report a crime or incident, but you don’t want to talk to the police, contact us and we can report it to the police for you. Email enquiries.malvern@citizensadvicesw.org.uk, call 01684 563611 or drop in. When you report a crime or incident through us, your details will be kept anonymous. You don’t have to have any contact with the police if you don’t want to. If the case goes to court, we can even go to court for you.

Our membership of the Citizens Advice network was renewed in February 2020. We hold the Advice Quality Standard and are FCA regulated.

Charity registration number 1146772    Company limited by guarantee 7881905  Authorised and regulated by the Financial Conduct Authority FRN: 617744.

and donations

We raise all our own funds to keep our service going. For more information about how you can help :