News & Events

Household Support Fund Final Round for 2023/24

South Worcestershire Citizens Advice has received some funding from MHDC and WDC to help support low-income households with the rising costs of living and in particular food and fuel. This fund has been extended and applications will start on 18 October and will be available until March 2024. Funds are awarded on a discretionary basis.
Applications will close sooner if funding runs out.
Please note this is not an emergency support fund and it may take a number of weeks for applications to be processed.
The funds are limited (to one application per household) and will be allocated to eligible households.
To apply you must:
− Be an MHDC or WDC resident
− Provide proof of income with name and address
− Complete the HSF Application Form
All applicants will be contacted via email following their initial enquiry regarding the next steps.
If you are unable to download the form, please email
If you don’t have email please call us on 01684 563611

Cost of Living Support

The Government has announced further payments to help with the cost of living. Click here to find out what support will be available and when. Find out what other help may be available here.
Social tariffs are cheaper broadband and phone packages for people claiming Universal Credit, Pension Credit and some other benefits. Some providers call them ‘essential’ or ‘basic’ broadband.
They’re delivered in the same way as normal packages, just at a lower price. Amid rising living costs, Ofcom is encouraging companies to offer social tariffs to help customers on low incomes.
Click here to find out more.

Help with Energy Bills

Rising energy bills are at the front of everyone’s minds. But how can you be more energy efficient and save money? And what support might you be entitled to for rising energy bills? Click here to find out more.

Ukrainian Crisis Response

Local authorities and support services are in a state of preparedness for when the situation in Ukraine creates the need for local support. Click on the links below to see what is happening in your area:

Malvern Hills District Council

Wychavon District Council


We are no longer offering drop-in sessions so face-to-face appointments must be pre-booked.
The Worcestershire Adviceline is also available Monday-Friday from 10.00 am to 4.00 pm on 0808 278 7891
Our volunteers will be providing advice by telephone and email as follows:


To speak to an adviser, please ring 01684 563611 or email
This service is available Monday, Tuesday, Thursday, Friday from 10.00 am to 3.00 pm


To speak to an adviser, please ring 01386 712100 option 1, or email
This service is available Monday, Tuesday, Thursday from 10.00 am to 1.00 pm

Need help to Claim Universal Credit?

Our Help to Claim advisers can help you with the early stages of your Universal Credit claim. You can talk to them on the phone, or online over chat.

Our advisers can help you:

  • work out if you can get Universal Credit
  • fill in the Universal Credit application 
  • prepare for your first Jobcentre appointment 
  • check your first payment is correct 

You can read our online advice on Universal Credit at any time.

You can contact an adviser through our free Help to Claim phone service. Advisers are available 8am to 6pm, Monday to Friday:

Ask for a translator if you need to get advice in a different language. 

Relay UK – if you can’t hear or speak on the phone, you can type what you want to say:

Relay UK (England): 18001 then 0800 144 8 444

You can use Relay UK with an app or a textphone. There’s no extra charge to use it. Find out how to use Relay UK on the Relay UK website.

For more information see:

Social Prescribing

Social prescribers at Citizens Advice South Worcestershire will be supporting communities through this difficult time by maintaining phone contact with vulnerable clients and promoting local initiatives.
Click here to download details of where to get the help you need or find out how you can help.

Help for businesses

The Government has set up a business support helpline on 0300 456 3565. This is available Monday to Friday from 9.00 am to 6.00 pm.
Click here for information on support available to businesses in South Worcestershire. You can also sign up for a regular email newsletter.

Online Information

For general information on Coronavirus and how it may affect you, click here.

Want to sort out your finances?

You should contact Citizens Advice South Worcestershire immediately if you’ve received court papers, are facing eviction or are expecting bailiffs. Our contact details can be found from the Home page.
The Citizens Advice online budgeting tool can help you understand what you’re earning and spending and where you might be able to cut costs. Check it out now.

Citizens Advice South Worcestershire Fundraising Campaign

Find out how you can help your local Citizens Advice office to raise funds to ensure we can continue to provide support to the people of South Worcestershire.
Check out our Fundraising page.

and donations

We raise all our own funds to keep our service going. For more information about how you can help :