News & Events


Due to guidance on COVID-19 we have suspended our face-to-face sessions. Our volunteers will be providing advice by telephone and email as follows:


To speak to an adviser, please ring 01684 563611 option 1, or email


To speak to an adviser, please ring 01386 712100 option 1, or email
These services are available Monday, Tuesday, Thursday, Friday from 10.00 am to 4.00 pm
The Worcestershire Adviceline is also available Monday-Friday from 10.00 am to 4.00 pm on 03444 111 303 

Universal Credit Support Service

If you want help to complete your first Universal Credit application please ring 01386 712100 option 2. Your contact details will be taken and an adviser will call you back as soon as possible.

Social Prescribing

Social prescribers at Citizens Advice South Worcestershire will be supporting communities through this difficult time by maintaining phone contact with vulnerable clients and promoting local initiatives.
Click here to download details of where to get the help you need or find out how you can help.

Help for businesses

A full range of business support measures has been made available to UK businesses and employees. Follow the links to find financial support for your business and help if you are self employed.
The Government has set up a business support helpline on 0300 456 3565. This is available Monday to Friday from 9.00 am to 6.00 pm.
Click here for information on support available to businesses in South Worcestershire. You can also sign up for a regular email newsletter.

Online Information

For general information on Coronavirus and how it may affect you, click here.

Flooding – have you been affected?

Support is available from Malvern Hills District Council for individuals and businesses who are affected by the recent flooding in the area. Find out more here.
An information sheet has been put together including useful telephone numbers and details of  whom to contact about flood-related matters. Click here to download it.

Brexit – what it means for you

The UK has left the EU and the UK and EU now have until 31 December 2020 to agree the new rules of how they work together. This means your rights will stay the same until after 31 December 2020 – there are no immediate changes.
We’ll publish new advice to help you understand any changes when they’re announced. We’ll also update our existing advice.
If you’re an EU citizen, you need to apply for an immigration status to continue living in the UK.
Click here for more information.

Want to sort out your finances?

You should contact Citizens Advice South Worcestershire immediately if you’ve received court papers, are facing eviction or are expecting bailiffs. Our contact details can be found from the Home page.
The Citizens Advice online budgeting tool can help you understand what you’re earning and spending and where you might be able to cut costs. Check it out now.

80 for 80 Citizens Advice South Worcestershire Fundraising Campaign

Find out how you can help your local Citizens Advice office to raise funds to ensure we can continue to provide support to the people of South Worcestershire.
Check out our Fundraising page.

and donations

We raise all our own funds to keep our service going. For more information about how you can help :