News & Events


Due to guidance on COVID-19 we have suspended our face-to-face sessions. Our volunteers will be providing advice by telephone and email as follows:


To speak to an adviser, please ring 01684 563611 option 1.

or email


To speak to an adviser, please ring 01386 712100 option 1.

or email

These services are available Monday, Tuesday, Thursday, Friday

10.00 am – 4.00 pm

The Worcestershire Adviceline is also available Monday-Friday from 10.00 am – 4.00 pm on 03444 111 303 

Universal Credit Support Service

If you want help to complete your first Universal Credit application please ring 01386 712100 option 3. Your contact details will be taken and an adviser will call you back as soon as possible.

Flooding – have you been affected?

Support is available from Malvern Hills District Council for individuals and businesses who are affected by the recent flooding in the area. Find out more here.

An information sheet has been put together including useful telephone numbers and details of  whom to contact about flood-related matters. Click here to download it.

Brexit – what it means for you

The UK has left the EU and the UK and EU now have until 31 December 2020 to agree the new rules of how they work together. This means your rights will stay the same until after 31 December 2020 – there are no immediate changes.

We’ll publish new advice to help you understand any changes when they’re announced. We’ll also update our existing advice.

If you’re an EU citizen, you need to apply for an immigration status to continue living in the UK.

Click here for more information.

Want to sort out your finances?

You should contact Citizens Advice South Worcestershire immediately if you’ve received court papers, are facing eviction or are expecting bailiffs. Our contact details can be found from the Home page.

The Citizens Advice online budgeting tool can help you understand what you’re earning and spending and where you might be able to cut costs. Check it out now.

80 for 80 Citizens Advice South Worcestershire Fundraising Campaign

Find out how you can help your local Citizens Advice office to raise funds to ensure we can continue to provide support to the people of South Worcestershire.

Check out our Fundraising page.

and donations

We raise all our own funds to keep our service going. For more information about how you can help :