News & Events

Ukrainian Crisis Response

Local authorities and support services are in a state of preparedness for when the situation in Ukraine creates the need for local support. Click on the links below to see what is happening in your area:

Malvern Hills District Council

Wychavon District Council

Healthy Habits Programme

Our Lifestyle Service is running a 10 week group programme for women starting in January 2022 at The Octagon, Malvern. Find out more here.

Weight Management Programme

Our Lifestyle Service is running a FREE 12 week group starting soon in Malvern. Aimed at men who would like to improve their fitness and lose weight in a small and friendly group. Beginners especially welcome! Find out more here.
Click here to find out more about the Lifestyle Advisor Service.


Due to guidance on COVID-19 we have suspended our face-to-face sessions. Our volunteers will be providing advice by telephone and email as follows:


To speak to an adviser, please ring 01684 563611 option 1, or email
This service is available Monday, Tuesday, Thursday, Friday from 10.00 am to 3.00 pm


To speak to an adviser, please ring 01386 712100 option 1, or email
This service is available Monday, Tuesday, Thursday, Friday from 10.00 am to 1.00 pm
The Worcestershire Adviceline is also available Monday-Friday from 10.00 am to 4.00 pm on 0808 278 7891

Universal Credit Support Service

If you want help to complete your first Universal Credit application please ring 0800 144 8 444. Advisers are available 8am to 6pm, Monday to Friday.
Ask for a translator if you need to get advice in a different language.
Relay UK – if you can’t hear or speak on the phone, you can type what you want to say. You can use Relay UK with an app or a textphone. There’s no extra charge to use it.
Relay UK (England): 18001 then 0800 144 8 444
Contact us using British Sign Language (BSL) – You can get advice from us by using a BSL interpreter on the SignVideo website. You’ll be connected to one of our advisers and a BSL interpreter – there’s no charge.
Advisers are available Monday to Friday, 8am to 4pm.

Social Prescribing

Social prescribers at Citizens Advice South Worcestershire will be supporting communities through this difficult time by maintaining phone contact with vulnerable clients and promoting local initiatives.
Click here to download details of where to get the help you need or find out how you can help.

Help for businesses

A full range of business support measures has been made available to UK businesses and employees. Follow the links to find financial support for your business and help if you are self employed.
The Government has set up a business support helpline on 0300 456 3565. This is available Monday to Friday from 9.00 am to 6.00 pm.
Click here for information on support available to businesses in South Worcestershire. You can also sign up for a regular email newsletter.

Online Information

For general information on Coronavirus and how it may affect you, click here.

Want to sort out your finances?

You should contact Citizens Advice South Worcestershire immediately if you’ve received court papers, are facing eviction or are expecting bailiffs. Our contact details can be found from the Home page.
The Citizens Advice online budgeting tool can help you understand what you’re earning and spending and where you might be able to cut costs. Check it out now.

Citizens Advice South Worcestershire Fundraising Campaign

Find out how you can help your local Citizens Advice office to raise funds to ensure we can continue to provide support to the people of South Worcestershire.
Check out our Fundraising page.

and donations

We raise all our own funds to keep our service going. For more information about how you can help :