We are recruiting an Advice Session Supervisor – Malvern
Role purpose: An exciting opportunity has arisen for someone with great interpersonal skills and a thorough knowledge of social welfare advice to join our supervisor team. You will be responsible for the supervision, quality and performance of a team of staff and volunteers. This busy and varied role will rely on your ability to bring out the best in a team as well as to ensure the highest quality of advice across our many and varied projects.
Responsible to: Head of Operations
Hours of work: 22.5 hours per week to be worked on a Monday, Tuesday & Wednesday
Place of work: Malvern Office
Salary: £27,802 – £29,065
Closing Date: 5th September 2025
For more information and to apply check out the links below:
ASS Job Description – Malvern 2025.docx
ASS Malvern – job application form
We are recruiting a Community Outreach Adviser – Foodbanks
Location: Evesham / Pershore
Role purpose: To coordinate and provide CA advice and casework support to service users of Food Banks (specifically Pershore and All Saint’s Church – Evesham) and other outreach locations. The aim is to provide access to the advice service team, addressing underlying poverty issues and avoiding long term over-reliance on the food bank.
Hours of work: 22.5 hours per week to be worked flexibly as agreed with management team, generally Tuesdays, Thursdays and Fridays
Place of work: Wychavon- Evesham office and Pershore.
Contract type: Initially funded to 1st September 2026
Salary: £24,643 per annum pro rata
Closing Date: 5th September 2025
Role purpose and main duties:
Provide generalist advice and limited casework to Foodbank users at multiple locations, enabling them to understand their options, make informed decisions, and access appropriate support.
For more information and to apply head over to our ‘Get Involved’ page: Work with us
Important Update – We have a new Facebook Page
We want to let you know that our Citizens Advice South Worcestershire Facebook page was recently suspended by Meta. The reason given was that the page was “impersonating” – we believe this is due to confusion with the national Citizens Advice branding, which has also affected a number of other local offices.
Treasurer – Board of Trustees (Voluntary Role)
Citizens Advice South Worcestershire
We are currently seeking a new Treasurer to join the Board of Trustees at Citizens Advice South Worcestershire.
This is a vital and rewarding voluntary role, offering the opportunity to contribute to the strategic direction and financial oversight of a respected local charity that supports thousands of people across the region each year.
We are looking for someone with financial experience—this could be in accounting, finance, budgeting or related areas—who can help ensure we continue to operate sustainably and effectively in a challenging funding environment. You do not need to be a qualified accountant, but a good understanding of financial management of a charity and the confidence to present financial reports to the Board is essential.
The Board meets quarterly, but the Treasurer will be expected to meet with the Finance Team on a monthly basis (remotely or in person). The Treasurer also works closely with the Chair, Chief Officer, and finance staff to oversee financial reporting, budgeting, and regulatory compliance.
Key qualities we are looking for:
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Experience in finance, accounting, or business management
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An understanding of, or willingness to learn about, charity governance
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Sound judgement and the ability to think strategically
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Commitment to the values and aims of Citizens Advice
Previous experience as a trustee is welcome but not essential; full induction and support will be provided.
To express interest or find out more, please contact:
volunteer@citizensadvicesw.org.uk
🌟 New 12-Week Wellbeing Course Launching in Malvern: The Circle
Are you feeling anxious, isolated, or low in confidence? You’re not alone – and there is support available.
The Circle is a free, friendly 12-week course designed to help you build resilience, confidence, and connections in a warm and welcoming space. Whether you’re looking to improve your wellbeing, meet new people, or simply try something new, this course is for you.
🧘♀️ What to expect:
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🎨 Creative, art-based activities to help express yourself and unwind
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🪑 Gentle chair yoga suitable for all abilities
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🎶 Relaxing sound bath sessions to calm the mind
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🫂 A safe and supportive space to connect with others in your community
📍 Where & When:
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Location: Malvern Cube, WR14 2YF
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Day: Tuesdays
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Time: 1 PM – 2 PM
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Start Date: Tuesday 15th July 2025
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Cost: Absolutely free
Whether you come on your own or with a friend, you’ll be made to feel at home.
📩 How to join:
To learn more or to book your place, please contact:
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Phone: 07944 317854 (ask for Cat)
Thank You for Making Our Family Funday a Huge Success!
We’d like to extend a heartfelt thank you to everyone who joined us for our Family Funday at Malvern Town Football Club.
It was a fantastic afternoon filled with laughter, games, great food and community spirit – and it wouldn’t have been possible without the amazing support of our visitors, volunteers, local partners, stallholders, and sponsors.
Your generosity and enthusiasm helped us raise vital funds to support the free, independent advice services we provide across South Worcestershire.
Whether you ran a stall, baked a cake, painted a face, bought a raffle ticket or simply came along to enjoy the fun – thank you for being part of it.
We’re proud to work alongside such a vibrant and caring community, and we look forward to seeing you again at our next event!
Moving to Universal Credit – “Managed Migration”
The Department of Work and Pensions (DWP) is in the process of moving claimants still on legacy benefits to Universal Credit.
The legacy benefits are: means-tested Jobseekers Allowance; means-tested Employment Support Allowance; Housing Benefit; Income Support; Child and Working Tax Credits. You can’t usually make a new claim for these “old” benefits.
This process is called Managed Migration and has been taking place over a number of years. If you are contacted what you will need to do depends on what’s in the letter.
If the letter gives a deadline for you to claim Universal Credit, it’s a “migration notice”. The deadline should be at least 3 months after the date the notice was sent. You should claim Universal Credit by the deadline in the letter otherwise your benefits will stop.
If your letter doesn’t have a deadline, you don’t have to claim Universal Credit unless you want to – even if the letter says you’ll have to claim Universal Credit in future. It’s important to remember that you won’t be able to go back to your old benefits after you claim.
Your old benefits will stop after the deadline given in the letter. If you claim Universal Credit before the deadline, DWP might pay you extra to stop you being worse off. This is called “transitional protection”. This means that if you’d get less on Universal Credit than your old benefits, you’ll get an extra amount to make up the difference. The DWP will reduce the extra amount over time – so you’ll eventually just get what you normally would on Universal Credit.
If you don’t claim before the final deadline in the letter (which can sometimes be extended) you may lose any transitional protection granted so it is important to respond to the letter.
If you need help moving on to Universal Credit, you can talk to an adviser. Contact the Malvern office on 01684 563611, email: enquiries.malvern@citizensadvicesw.org.uk or the Wychavon office on 01386 712100, email: enquiries.wychavon@citizensadvicesw.org.uk.
Help paying your mobile, phone or internet bill
Social tariffs are cheaper broadband and phone packages for people claiming Universal Credit, Pension Credit and some other benefits. Some providers call them ‘essential’ or ‘basic’ broadband.
They’re delivered in the same way as normal packages, just at a lower price. Amid rising living costs, Ofcom is encouraging companies to offer social tariffs to help customers on low incomes.
Click here to find out more.
Help with Energy Bills
Rising energy bills are at the front of everyone’s minds. But how can you be more energy efficient and save money? And what support might you be entitled to for rising energy bills? Click here to find out more.
Ukrainian Crisis Response
Local authorities and support services are in a state of preparedness for when the situation in Ukraine creates the need for local support. Click on the links below to see what is happening in your area:
Malvern Hills District Council
Wychavon District Council
Appointments
We are no longer offering drop-in sessions so face-to-face appointments must be pre-booked.
The Worcestershire Adviceline is also available Monday-Friday from 10.00 am to 4.00 pm on 0808 278 7891
Our volunteers will be providing advice by telephone and email as follows:
Malvern
To speak to an adviser, please ring 01684 563611 or email enquiries.malvern@citizensadvicesw.org.uk
This service is available Monday, Tuesday, Thursday, Friday from 10.00 am to 3.00 pm
Wychavon
To speak to an adviser, please ring 01386 712100 option 1, or email enquiries.wychavon@citizensadvicesw.org.uk
This service is available Monday, Tuesday, Thursday from 10.00 am to 1.00 pm
Need help to Claim Universal Credit?
Our Help to Claim advisers can help you with the early stages of your Universal Credit claim. You can talk to them on the phone, or online over chat.
Our advisers can help you:
- work out if you can get Universal Credit
- fill in the Universal Credit application
- prepare for your first Jobcentre appointment
- check your first payment is correct
You can read our online advice on Universal Credit at any time.
You can contact an adviser through our free Help to Claim phone service. Advisers are available 8am to 6pm, Monday to Friday:
Ask for a translator if you need to get advice in a different language.
Relay UK – if you can’t hear or speak on the phone, you can type what you want to say:
Relay UK (England): 18001 then 0800 144 8 444
You can use Relay UK with an app or a textphone. There’s no extra charge to use it. Find out how to use Relay UK on the Relay UK website.
For more information see: https://www.citizensadvice.org.uk/benefits/universal-credit/claiming/helptoclaim/
